The HR Hub initially started working with Bedford Consulting in August 2018 and continues to do so in 2021.
Bedford Consulting is the largest and longest-running sole Anaplan reseller and 2020 Anaplan Partner of the year for EMEA, specialising in project implementation, software sales and connected planning. The company had grown quickly over the previous two years, tripling the size of the team in 18 months up to August 2018. Cathal Doyle (CEO) and Paul Rawlinson (CCO) had reached a stage where they wanted to ensure that they had the right structure to be sustainable as they grew further.
The key HR challenges
Bedford Consulting needed the HR Hub to ensure they had the right foundations; to keep the people they had already invested in happy and growing and make sure they were putting in place support for all the recent hires. It was noted that the structure up to that point had been very flat and the increased headcount had meant that the Directors were becoming thinly spread in terms of management.
An initial review of Bedford’s company data and HR Strength ™ was undertaken in conjunction with interviews with a cross section of staff and a proposal to tackle three key areas per quarter to improve the overall employee experience.
After analysing the data, the HR Hub suggested a variety of actions and solutions to implement in order to achieve their HR goals.
There were four strands to this strategy,
- Learning and Development
- Hiring and Onboarding
- Team Structure
- Employee Engagement and Motivation
Firstly Learning and Development was given a new lease of life. A competency framework and structure was recommended and created for the Customer Success team, together with associated salary bands. This provides consistency, transparency and an understanding of all the roles in each team and what career progression looks like for all roles in the CS team ( the remaining teams to be rolled out this year). Formal Quarterly reviews have also been put in place to provide everyone with the opportunity to discuss their development & progression on a regular basis – all built using the tech they consult on: Anaplan.
Hiring and onboarding was refreshed and additional support was input for all new hires to enable their onboarding.
Team structure was improved to reflect the company growth. An additional supporting structure was input to the organisation through the creation of POD leader roles (to provide dedicated support to a small group of consultants each) and a series of training and development initiatives created to support the POD leaders in these new roles
Employee engagement and communications was boosted with more regular points of contact. Previously Bedford had always held Quarterly Off site meetings for all employees, however communication channels have been boosted by monthly ‘All Hands’ style calls and weekly feedback received through use of survey technology which is reviewed on a monthly basis and actions taken by the management team
Results and client testimonial
Because of these steps, Bedford Consulting have retained their key staff during a period where a further 15 staff have also been hired. Engagement scores show that the team feels supported in the transition to the new POD structure and the flow of communication has been improved. This has resulted in a happy successful expanding team ensuring a strong growing business.
“Working with Claire and the team at The HR Hub has been critical to our growth and sustainability over the last two years. We would not have been in a position to put such a robust framework in place while we continued to grow at 50% YoY without their guidance and richness of experience. They continue to support our growth strategy but also act as a comfort blanket in areas of ongoing HR. Our recruitment, enablement and retention are stronger than ever which has been forged throughout our relationship with The HR Hub. It has been a pleasure working with Claire and her team, and we look forward to continuing that relationship for many years to come as we continue on our growth story” Cathal Doyle (CCO)