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HR Housekeeping: Clearing Your Way To Success For The Rest of 2019

HR Housekeeping: Clearing Your Way To Success For The Rest of 2019

Pull out your coats and put the flip flops back in the loft. Although we have a few more days until it’s officially ‘Autumn’, the gentle chill is already here. For me, like many, September is my preferred ‘January’: the time where I sort out what’s going on across all areas of my life, reset my goals and generally set myself up as best I can for full steam ahead to the end of the year. 

And because I find that a  little organisation can go a long way to helping me hit my goals, I get my metaphorical rubber gloves on and do a bit of an audit on everything in my business which has been slightly bugging me, before lining up everything I need to focus on hitting my goals in each part of it. The unsightly paperwork that was lurking for so long on my desk that I filed it in a ‘boring but important’ folder where I couldn’t see it? Or the nagging question I never got around to asking my accountant yet? Yep, they’re both on my to-do list for this month. 

Same with your People. You might feel like you have your work cut out for you, but we want to lighten that load though, and give you the tools and prompts that you need to get focused, and do the work that really matters. Below therefore is a quick checklist to help keep you on course for success for the rest of the year: 

  1. Ensure that everyone has goals to be working towards toward the end of the year : There’s often a bit of a slump in productivity at this time of year. After the excitement and de-stressing for many of Summer, the mood can suddenly dampen, and you can find yourself with a problem when it comes to ensuring that the work gets done with gusto and enthusiasm. You can prevent this by getting your team together and spending time with them individually, reassessing priorities, and agreeing goals to inject motivation. Communication is key here, so be sure to lead with positivity and enthusiasm and remember to explain ‘why’ these are important….
  2. Consider how to increase your business capability: If you’ve assessed your organisational goals, you’ll be clear on what capabilities your team need in order to deliver what is going to drive you forward as a business and give you the edge you need. Many of your team will also be coming to work having thought about what else they’d like to do in terms of skills/ roles/ development. Recognise this, and use it to your advantage. Talk to them about what you will need longer term and consider how you can encourage staff to step up and develop their skills and talents outside of just their existing role. Formal training is an option, but it’s not the only route that you can take. Consider coaching, mentoring, and untapped opportunities for development that already exist in your business. 
  3. Double check your basics: No Autumn Clean would be complete without looking at some of your basics and whilst I would be the first person to say that a document is unlikely to be the thing which spearheads high performance in every corner, your HR policies and procedures should never just be documents that gather dust on your hard drive and are never again looked after once they’ve been created. By regularly reviewing their effectiveness, and assessing whether they are fit for purpose, you should take a look at them with a critical eye and ask yourself: Do they help you run the business? Do they answer questions which others still come to you for? Are they really being applied on a daily basis? Are there any gaps that you need to fill? Do your staff even know they exist? 
  4. Plan your development as a leader: Don’t forget yourself in all of this…. It’s likely that you have already considered how you will increase your staff’s capability this year. But what about YOU? As the leader of your business, it’s essential that you’re continuously developing your own skills. Running a business is challenging, and it absolutely must be a process of learning and growing. If you know that you struggle with a certain area, then it could be time to overcome that, or bring in help to make sure that your business doesn’t suffer as a result. I’ve recently signed up to an online business coaching course (after months of telling myself I simply didn’t have time to do anything like this…) to give me support with a few key things and whilst it’s early days, I ultimately recognise that I investing in myself (as I wouldn’t hesitate to do with others), will provide significant benefits. 
  5. Reach out and get the help you need: As your business grows, you quickly discover that you can’t do everything on your own. There aren’t enough hours in the day, and you can’t be expected to be good at everything! To achieve your big goals, you’ll need to consider how you are growing your team of expert advisors. 

If you know that your HR practices and procedures need work, then we can help. No-one is an expert on everything and if you’re looking for an affordable way to outsource some of your People practices, then get in touch today at hello@thehrhub.co.uk or 0203 627 7048 to arrange a chat. No strings attached. Just a frank discussion about how we can help you. 
 

Image: Unsplash: Photo by JESHOOTS.COM on Unsplash

Coach Like a Pro: 5 Easy Ways to Start Coaching your Team Today

Coach Like a Pro: 5 Easy Ways to Start Coaching your Team Today

According to Deloitte Insights (Bersin) coaching comes second only to goal setting as a management practice which drives employee engagement. Many employers sit their workers down once a year for a review. At that time, the employee finds out what they’ve been doing right or if there are areas in need of improvement. But what happens the other 364 days of the year?

Coaching is a different approach to developing employees’ potential. With coaching, you provide your staff the opportunity to grow and achieve optimal performance through consistent feedback, counselling and mentoring. Rather than relying solely on a review schedule, you can support employees along the path to meeting their goals. Done in the right way, coaching is perceived as a roadmap for success and a benefit. 

Here at the HR Hub, we think coaching is an integral part of the managers’ toolkit and we regularly encourage our clients to participate in coaching conversations with their teams.  So, here are some easy steps that you can take to start building that coaching relationship TODAY

  1. Build a relationship of trust: The foundation of any coaching relationship is rooted in the manager’s day-to-day relationship with the employee. Without some degree of trust, conducting an effective coaching meeting is impossible
  2. Be specific: If the ideal outcome of the coaching is to change a behaviour/action or ensure that an employee does more of something they did well, then they will need to know specifically what they did, what the impact was and why it’s important they do/don’t do it again – vague coaching will have little positive impact
  3. Follow a loose framework such as ‘GROW’: Giving the coaching conversation some structure can do wonders for its impact. Using a simple framework like GROW (goal, reality, options, way forward) can help make it a meaningful use of everyone’s time and not just ‘another’ 1:1 conversation
  4. Give advice but let them come to their own conclusions: Coaching is considerably more powerful when the actions and outcomes are owned by the individual and not enforced upon them.  Let them decide their own outcomes from the session (even if you think they should do something differently, you can always coach them again if it doesn’t quite go to plan!).
  5. Train your managers in the foundations of coaching their team: The HR Hub runs a fabulous 90 minute bitesize session which equips managers with the confidence and tools to have meaningful coaching conversations.  Why not get us in to run a session for your management team?

The key with making an impact here is building up a culture of regular coaching and feedback conversations.  One off coaching will be beneficial for sure, but the real positive stuff comes when this is just the way you do things in your business and everyone engages in these types of conversations regularly.

It will take time and effort initially, but the rewards (such as higher performance, better engagement, happier employees, higher productivity) are definitely worth the investment.

To find out more about how we can help you develop the coaching capability within your business, drop us a line at hello@thehrhub.co.uk or call 0203 627 7048 for your no-obligation chat. 

Photo by Prateek Katyal on Unsplash

Managing (Not Avoiding) Conflict In An SME

Managing (Not Avoiding) Conflict In An SME

Let’s face it, most of us avoid conflict if we can. It makes everyone feel uncomfortable and it’s not particularly productive. But even if you’re the most placid business owner in the world, inevitably there will be occasions when arguments between colleagues break out and insults are traded.

This can particularly be the case in an SME where the environment is much more intimate and intense. If you don’t manage conflict carefully it can quickly escalate, creating a toxic working atmosphere and worse still, potentially damaging your business reputation.  

The Confederation of British Industry estimates that ‘conflict’ costs UK businesses £33 billion per year, taking up 20% of leadership time and potentially losing up to 370 million working days.

However many books you’ve read about ‘managing difference’, it is tough to navigate strong personalities or working style clashes.

But Ignore Conflict At Your Peril

One of the most common (and most damaging) approaches we tend to see is simply ignoring conflict/issues in the hope that it will just go away or resolve itself. Sometimes, if you’re lucky, it will, but more often than not, issues left unacknowledged will fester, then escalate and ultimately may end up being a bigger problem than it ever should have become. When it comes to conflict, ignorance is most definitely not bliss.

Now, that’s not to say you need to jump in and resolve every single difference of opinion or challenging conversation that takes place in the office, but if you’ve noticed a potential problem brewing, then it’s safe to assume the rest of the team have too; and they will be looking to you (or your management team) to step in and resolve things.  

Sometimes All That’s Needed Is A Frank Conversation

More often than not, initiating a conversation and facilitating both parties being heard can be enough to cool the heat and allow people to get back to what they are meant to be focussing on!  

If Conflict Remains An Issue Here’s What To Do:

  1. Set the tone –‘The culture of any organisation is shaped by the worst behaviour the leader is willing to tolerate’ – Gruenter & Whitaker.  People tend to follow the example set by the most senior members of the business, make sure you and your management team are role modelling the behaviour you want to see in others.
  2. Create a culture of trust, respect and honest conversations –  no one wants to work in a company where their opinion isn’t heard. Most people enjoy a healthy debate on how to get things done. If the culture of your business is one where people can engage in these types of conversations, disagree respectfully (i.e. without name calling, abuse or aggression) and then go about their day, you’re onto a winner for limiting the amount of damaging conflict you’ll need to be managing.
  3. Listen to your staff – ask questions to find out the underlying issues. It may be that there is a difference in value or even a simple misunderstanding.  Don’t assume that you know the problem without asking, as this can often make matters worse! It may be worth getting someone impartial (like TheHRHub) to either handle the situation or at least be present throughout any discussions.
  4. Train your managersthey are on the front line when it comes to witnessing and resolving conflict within teams. Giving them the confidence, skills and training to deal with these issues as they arise will hopefully stop smaller issues escalating into time consuming and painful ones.
  5. Have a clear policy on how you intend to manage conflict at work – for when things just can’t be managed informally, you need to have a clear and consistent approach communicated that outlines how the company will manage conflict. This doesn’t need to be “War & Peace”, just a section in the handbook or a one pager outlining a process you will follow, should an issue get to that stage.

At TheHRHub, we are experts in navigating SME’s through the difficulties of managing conflict.  Our pragmatic, personable but legally minded approach allows us to help you put a quick end to issues that have the potential to bubble away for a longer time, or even explode into something much harder to resolve.

We can offer you advice, draw up handbooks and policies to help manage future situations, deliver management training or even mediate conflict for you (although we do like to encourage our clients to take responsibility for solving their own problems, it makes for stronger leaders in the future).

Why not give us a call to see how we can help you make your business better. Drop us a line at hello@thehrhub.co.uk or call 0203 627 7048 for a no strings discussion about your business needs.

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The Secret To Achieving Your Goals? Building Healthy Habits….

The Secret To Achieving Your Goals? Building Healthy Habits….

You know what? I’m really not a fan of the ‘new year, new me’ mantra that gets rammed down our throats from 1st January onwards. I’m also not keen on putting unrealistic pressure on myself to change who I am just because the year has clocked up another digit. But I do understand why people use January as a fresh start. A new year has an irresistible draw, it somehow allows us to wipe clean the mistakes of the past and commit to reinventing ourselves and finally achieving those #lifegoals we have secretly yearned to brag about on Facebook and Instagram.

As an experienced life coach (as well as an HR consultant), I specialise in helping people make positive changes in their lives – at any time of year.  Here’s my take on how you and/or your team can really achieve a goal (or two!) that will make a positive difference to your business as well as yourselves.

Forget Starting With The Big Life Goal

It’s way too intimidating. Just starting this process is the scariest part for most people and it’s usually because we begin by imagining a great, lofty goal, such as losing a stone or running a marathon. The gap from where we are now, to where we want to be seems insurmountable. So we shove another leftover Quality Street in our mouth and pretend we’re doing ourselves a favour by clearing out the treat cupboard and removing future temptations (yeah, we’ve all been there).

Focus On Daily Habits Instead

“Habits are the architecture that help us to achieve our goals”

One of my all time favourite quotes. So how about, instead of focusing on the massive goal, focus on the daily habits that will help you work towards that bigger achievement.

These mini goals can then build upon each other and be focused on either individually or as a small group….eat one extra portion of green veg each day, go for a brisk walk 3 times a week, cutting back on the sugar in your tea… Try one of these for a few weeks, nail it and then add a new one when it becomes second nature (or habit!).  Suddenly that big #lifegoal doesn’t seem so scary and unachievable does it?

It Might Take More Time But The Benefits Of Habitual Change Will Last A Lifetime

Ok, so you might not get where you want to be by the end of January but c’mon, how many times have you quit all your good intentions by then anyway because actually, running 6 times a week whilst cutting out all sugar and getting up at 5am to do yoga isn’t actually that much fun after all?! A slower pace with a more concentrated effort stands a much better chance of making new habits stick.

The Right Coach Can Make All The Difference

Building a set of healthy habits is not as complex as you might believe, it just takes a bit of time, focus, support and the right set of questions, ideally from a kick ass coach who will challenge your comfort zone and push you to take responsibility for yourself.

Now I appreciate that we don’t all have the money to invest in a personal life coach and it’s really bloody hard to motivate yourself to make healthy changes when you don’t really know where to start. There are a million contradictory articles online and a building pressure from social media to be amazing every day (it’s enough to make you quit life and go live in the jungle somewhere isn’t it?!) but I have a suggestion for you that might be more realistic…

Invest In ‘The Building Healthy Habits Workshop’ From TheHRHub

Convince your employer (or budget for it yourself if you’re responsible for employee wellbeing) to get the team at TheHRHub in to run our fabulous ‘Building Healthy Habits’ workshop and reap the benefits of a healthier, happier, more productive team. We use classic performance coaching techniques to help you (or your team) break down your goals and commit to the healthy habit changes that I guarantee will help you all move towards where you want to be in 2019.

Drop us a line hello@thehrhub.co.uk or call 0203 627 7048 to find out more…

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Succession Planning For SMEs: Managing Promotions Without Starting An Internal War

Succession Planning For SMEs: Managing Promotions Without Starting An Internal War

Within SMEs, career development opportunities can seem few and far between. And within a small team, their impact can be huge. Here are our top tips on how to go about promoting from within – whilst keeping your team intact.

Succession Plan For All Roles

Take it from me, any time taken away from the coal face to think about the development  of your people will never be wasted time. Think carefully about who will be the successors for all roles – including yours – and don’t just go for the obvious. This strategic thinking could impact not only on your recruitment over the next few years but also on your team’s engagement and business strategy as a whole. As a small business grows, many early team members will be concerned that their impact may be diluted by a whole new senior team being recruited externally, so be open with the team about what opportunities there may be in the future and how they may be a part of this.

Be Realistic About Skills Gaps

Where possible, I would always try and recruit from within. If an internal candidate has 70% of what’s required to do the job and that extra 30% can be learnt in house – what are you wanting for? Give them a chance. Witnessing hard work and talent being rewarded can have such positive effect on the whole team. But sometimes, particularly with technically specific roles, to keep ahead of the competition you’ll need to bring the talent in. This can be huge investment, so make sure you do it properly with a well thought out recruitment campaign , carefully considered on boarding programme and (crucially) with the buy-in and/ or involvement of some of your existing team.

Create A Personalised L&D Plan For Each Individual

For every potential internal promotion, think carefully about how you as leader can help individuals get the skills they need to move up. Sometimes this may involve investment in external training. But in my experience some of the most valuable learning opportunities can be provided in-house. Mentorship programmes and job shadowing for example can be hugely valuable, for all parties involved. Empower the team to take ownership of their own learning too. One of my favourite ways to do this is to let each employee expense the odd ebook/podcast/periodical relevant to the business or their function and share their learnings with the team.

Bin The Annual Review

For me, yearly reviews have always seemed pretty pointless. Meet once a month if you can, but at least once every few months. Whilst catching up on operational issues and where team members are vs targets, check in on where they are at with their own development too to make sure it’s moving forward. There’s little point in having an personal development plan if that’s all it remains…. If you demonstrate to the team that their personal development is a priority for you (and action anything you’ll say you do promptly)  it’ll be a priority for them and become part of the culture at your organisation.

Be Conscious Of Those Left Behind

Seeing a close team member move up to a new role without you can be hugely demotivating whether you were in line for the role or not. Communication here is so important – and you must be in control of the messaging. The last thing you want is for your employees to find out about an internal promotion through the office jungle drums. Once you’ve made the decision, let them whole team know asap – ideally at the same time – what is going to be happening and why. And where possible, try and turn what could be a perceived set back into an opportunity for everyone, positioning it within the context of a team re-structure with enhanced roles/responsibilities for all. If you’re aware of a particular individual who might take the news especially badly, take them out for a chat to discuss specifically and head this off. Making sure its you they vent to (rather than others in the team!), will give you the chance to offer some explanation, words of support and help those sour grapes taste a little less bitter.

For help or advice on any HR issue get in touch today at hello@thehrhub.co.uk.co.uk or call 0203 627 7048 to speak to our team direct. We’re offering a free initial review to help you understand how to make the valuable changes to best support your business.

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Mission Impossible? Getting Performance Right In An SME

Mission Impossible? Getting Performance Right In An SME

Whilst the everyday discussion of performance does not (to most I hope) harbour potential disasters of such epic proportions as the explosions common to any one of the Mission Impossible series of films, confidence and success in this area for many businesses can seem as unattainable as overcoming a threat against the annihilation of all humans or being able to recreate ‘that’ memorable heist scene which saw Mr. Cruise landing just a couple of inches from the floor. And be just as sweat inducing too…..

Over 60% of our clients here at TheHRhub in the last year have had concerns and challenges with their team in the area we’ll collectively call (for the purposes of this post) ‘performance management’, reflecting our experience as in-house practitioners that this is one of the most common areas of concern for business leaders and showing that despite its many evolutions or size of company, most have just not cracked it yet.

Most leaders instinctively understand that being able to share what they’re trying to achieve, what they see each person bringing to that party and that having a transparent way of checking progress against this is going to be key to keeping everyone’s performance on track, yet far from providing clarity over a way of doing this, somehow wrapping it all up in the term ‘performance management’ and creating a process around it serves only to confuse matters.

So before people lose the will to live over finding the perfect ‘process’ (there isn’t one btw) in what is too important an area not to take seriously in a business, we share what we feel are some fundamentals to bear in mind in this area.

Purpose matters when it comes to any new process, so be clear on why you’re you’re spending time having these conversations. Is your vision clear to all and will this help? Trying to give the team support? Are you you trying to get alignment? Trying to build communication? Drive accountability? Transparency? Or all of the above and more. You may not get it right initially but by being clear to the team over your expectations in any performance management process, you’re taking a very important first step.

Timing is also important (but don’t let it drag you down…). I’ve always been a fan of the little-and-often approach and you’ll have no doubt read countless articles in the last year or so on how the annual appraisal is ‘dead’, not applicable to today’s workforce and not a thing which millennials would dirty their hands with….. However if once a year is currently the only time that you meet with your team members, then for goodness sake make sure you keep that diary appointment!

There’s nothing wrong with starting with the basics. If you don’t feel you have the dedicated time, skills or energy to pull together a bells-and-whistles program, then start little (and often) with every manager having 1-2-1 conversations to build on.  By talking to your team members regularly and agreeing what they’re going to be focussed on, how you’re going to both communicate progress and what you need to do to remove any blockers in doing so, you’re doing better than about 70% of businesses.  

To ‘rate’ or ‘not to rate?’ is a much debated question. And to be honest, there’s no real right or wrong here. Personally speaking I find that when discussing how someone is developing in their role, understanding what motivates them and how they can deliver more of what they do well in a business, that then distilling said efforts and the results they’ve achieved into one single number doesn’t exactly elicit the spike in motivation for the majority of cases. True, being given a ‘high’ rating is probably likely to a smile inside many, but then the same can be said for some well thought out feedback which shows encouragement and recognition. And if you are going to go with ratings? Maybe stop shy of having the 15 (!) levels one particular business I know constructed in their process…. 

Online tools can help manage the consistency side of this for you too (nudging you when it’s time to chat just in case you forget, giving you tips on how to discuss issues) but I’m afraid that nothing is going to replace good old fashioned practice and regularity in this regard. Manage this and your teams will be flying. Because whilst many may complain about form filling or query what their objectives were, I’ve never ever heard an employee say that they didn’t appreciate spending time with their manager and discussing how they can do better.

Like many sound practices, it’s not impossible to achieve results in this area in a reasonably swift time, but it does take focus, persistence and regularity.

Think you’ve cracked it? Congratulations. And now might just be the time to answer that advert for MI6 you saw encrypted….

For others who want help in unlocking your team’s performance, give us a bell for a free chat to discuss how we can help you via hello@thehrhub.co.ukor 0203 627 7048.

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